Q66. What term describes assurance that a product or service will meet its agreed requirements?

Q67. Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

Q68. What does the term “Wisdom” represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

Q69. What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Q70. Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

Q71. A process owner has been identified with an “I” in a RACI matrix.
Which one of the following would be expected of them?

Q72. Which role is accountable for the operational management of a process?

Q73. How should entries in the CSI register be categorized?

Q74. Which one of the following is the BEST definition of an event?

Q75. Which one of the following is NOT part of the service design stage of the service lifecycle?

Q76. What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Q77. Which of the following identifies the purpose of design coordination?

Q78. Which is responsible for the production of the service design package (SDP)?

Q79. Which of the following is NOT one of the five individual aspects of service design?

Q80. Which one of the following activities does application management perform?

Q81. Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

Q82. Service transition contains detailed descriptions of which processes?

Q83. What is the result of carrying out an activity, following a process or delivering an IT service known as?