[Jul 01, 2022] Lesson Brilliant PDF for the ITIL-Foundation Tests Free Updated Today [Q43-Q61]

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[Jul 01, 2022] Lesson Brilliant PDF for the ITIL-Foundation Tests Free Updated Today

Get New 2022 Valid Practice ITIL Foundation Certification ITIL-Foundation Q&A – Testing Engine

NEW QUESTION 43
Which process is responsible for providing the rights to use an IT service?

Incident management

Access management

Change management

Request fulfillment

NEW QUESTION 44
The configuration management system is part of which system?

The availability management information system

The capacity management information system

The information security management system

The service knowledge management system

NEW QUESTION 45
Which of the following is best definition of IT service management?

An internal service provider that is embedded within a business unit

A complete set of all the documentation required to deliver world class services to customers

Technical implementation of supporting IT infrastructure components

The implementation and management of quality IT services that meet business needs

NEW QUESTION 46
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Categorization

Detection

Prioritization

Escalation

NEW QUESTION 47
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

NEW QUESTION 48
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

Following a full change advisory board (CAB) to resolve any outstanding agenda items.

During peak or holiday periods when emergencies are more likely to occur.

In an emergency when it is not possible to convene a full CAB.

Outside the normal working hours of the business unit.

NEW QUESTION 49
Which one of the following activities is NOT part of the Deming Cycle?

Act

Plan

Co-ordinate

NEW QUESTION 50
Which is the correct definition of a customer facing service?

One which directly supports the business processes of customers

A service that cannot be allowed to fail

One which is not covered by a service level agreement

A service not directly used by the business

NEW QUESTION 51
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A change

A change model

A change request

A change advisory board

NEW QUESTION 52
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

Configuration baseline

Project baseline

Change baseline

Asset baseline

NEW QUESTION 53
Which two elements of financial management for IT services are mandatory?

Budgeting and charging

Accounting and charging

Budgeting and accounting

Costing and charging

NEW QUESTION 54
Which of the following correctly states the relationship between urgency, priority and impact?

Impact, priority and urgency are independent of each other

Urgency should be based on impact and priority

Impact should be based on urgency and priority

Priority should be based on impact and urgency

NEW QUESTION 55
Which one of the following statements about incident reporting and logging is CORRECT?

Incidents can only be reported by users

Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

All calls to the service desk must be logged as incidents

Incidents reported by technical staff must also be logged as problems

NEW QUESTION 56
Which tool helps with defining accountability and responsibility within processes?

A CSI register

A project charter

A RACI model

A communications plan

NEW QUESTION 57
Which one of the following is the BEST definition of the term ‘service management’?

A set of specialized organizational capabilities for providing value to customers in the form of services

A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

The management of functions within an organization to perform certain activities

Units of organizations with roles to perform certain activities

NEW QUESTION 58
Which is the CORRECT activity to carry out the “How do we get there” phase of the Continual Service Improvement approach?

Service and process improvement

Baseline assessments

Policy and governance review

Measurable targets

NEW QUESTION 59
An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?

A functional escalation

A service level escalation

An incident resolution

A hierarchic escalation

NEW QUESTION 60
Can service operation improve efficiency in the business operation by automating common routines?

No, automating common routines improves effectiveness but not efficiency

Yes, through automating common routines and introducing the service knowledge management System (SKMS)

Yes, through automating common routines, more productive work can be carried out

No, automating common routines only results in preventing common problems

NEW QUESTION 61
What is used to control a process?

Inputs

Functions