Free PC-CIC-Core pdf Files With Updated and Accurate Dumps Training [Q23-Q37]

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Free PC-CIC-Core pdf Files With Updated and Accurate Dumps Training

Top-Class PC-CIC-Core Question Answers Study Guide

The Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Exam is an essential certification for contact center professionals who are responsible for administering and maintaining the PureConnect Contact Center system. This certification exam covers a wide range of topics and is designed to test the candidate’s knowledge and understanding of the PureConnect Contact Center system’s core functionalities, features, and capabilities. By passing the PC-CIC-Core exam, candidates can demonstrate their expertise in using the PureConnect Contact Center system, which can help advance their career in the contact center industry.

Q23. The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?

Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.

All Interaction Center users can dial all phone classifications by default, so they already have this privilege.

From each Roles’ property dialog box, select Security, Access Control and then Phone number Classifications, then select International.

From the Interaction Client, each user should right-click on the “Make Call” button and select international from the list of phone classifications.

Q24. Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called “Support Interns” has been created for this group.
What Interaction Administrator tool allows you to easily import users from a distribution list?

The Add Users Assistant

The Messaging Import Assistant

The CIC Distribution List Assistant

The User Worksheet

Q25. You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.

Users

Schedules

Lines

Groups

User

Roles

Default User

Workgroups

Skills

System Parameters

Q26. Where must you create new stations for them to be eligible for auto-provisioning?

INN IP phone configuration utility

INN TFTP Server

Managed IP Phones container

Stations container

Q27. When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?

Queue menu

Queue audio

Queue parameters

Queue repeat

Q28. You have created a wrap-up code called “Information” that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.
In what container are wrap-up codes assigned?

User

Workgroups

Wrap-up Codes

Skills

Q29. Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.
How can you use CIC features to address this problem?

Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.

Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.

CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.

CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler

Q30. What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

Administrator Access

Access Control

Security Rights

Master Administrator

Q31. Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?

Manually create each phone in the Managed IP Phones container.

Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.

Manually create all of the phones in the Stations container.

Use the import wizard in the Stations container to import the phones from a .csv list.

Q32. You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.
What operation would you use to provide this functionality?

Build Reply

Email Transfer

Email Callback

Set Routing Options

Q33. You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says “Thank you for calling”. You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

Interaction Administrator

System Manager

Interaction Attendant

Interaction Center Business Manager

Q34.

There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?

Default Schedule

After Hours schedule

Work Week schedule

Month End schedule

New Year’s Day schedule

Q35. The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and “remembering’ the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?

Sequential

Round-robin

Custom

ACD

Group Ring

Q36. You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?

The User Phone Assistant

Station templates

Managed IP Phone templates

The Station’s Assistant

Q37. What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

Skill desire to use

Interaction’s time in queue

Skill proficiency

Cost

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