NEW QUESTION 24
A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable “Analyze Oceana Log files*?

NEW QUESTION 25
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

NEW QUESTION 26
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

NEW QUESTION 27
During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

NEW QUESTION 28
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

NEW QUESTION 29
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

NEW QUESTION 30
Which statement describes the function of the Unified Collaboration Model (UCM)?

NEW QUESTION 31
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

NEW QUESTION 32
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

NEW QUESTION 33
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

NEW QUESTION 34
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] – 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING – Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer’s problem?

NEW QUESTION 35
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper – [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

NEW QUESTION 36
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

NEW QUESTION 37
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

NEW QUESTION 38
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

NEW QUESTION 39
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel In Avaya Oceana?

NEW QUESTION 40
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

NEW QUESTION 41
Consider the log messages:
‘RequestId’ : ‘SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_’, ‘RouteRequestId’ :
‘0830cf65-1aaf-48a3-8a2f-44850be19f82’, ‘WorkflowType’ : ‘ROUTE_CONTACT_SMS’,
‘SourceName’ : ‘OCPShortMessageService’, ‘CallbackIP’ : ‘135.122.106.229’, ‘ContactId’ :
‘ME1NsN-4QI6isb73z-mPyA’, ‘ChannelType’ : ‘ShortMessageService’, ‘Reason’ : ‘400 Bad Request. Space could not be resolved’, ‘WorkRequestId’ : ‘Id-706wjRFm7dk_AKsPQmv’ Which provider type is being handled in these log messages?

NEW QUESTION 42
Which statement describes the function of the Work Assignment Snap-in?

NEW QUESTION 43
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

NEW QUESTION 44
When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

NEW QUESTION 45
If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

NEW QUESTION 46
Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

NEW QUESTION 47
A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to ‘ws://192.168.10.50/services/websockets/chat’ failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

NEW QUESTION 48
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?