Q24. Which of the following components can be added to scripts? (Choose four.)

Q25. Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Q26. Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Q27. Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

Q28. Which dialing mode allows the agent to see customer information before dialing?

Q29. In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Q30. Where can you add preconfigured settings to the phones?

Q31. Which architectural approach is used to develop a single application as a suite of small services?

Q32. Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

Q33. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Q34. Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Q35. Where can call recording be enabled?

Q36. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Q37. Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

Q38. What additional functionality does Communicate bring to Genesys Cloud CX?

Q39. Genesys Cloud CX comes with a predefined set of number plans and outbound routes – Users cannot customize new number plans and outbound routes.

Q40. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Q41. Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

Q42. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

Q43. Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Q44. Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?