QUESTION 16
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

QUESTION 17
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

QUESTION 18
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

QUESTION 19
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

QUESTION 20
Which variable’s value indicates whether the flow is running in debug mode?

QUESTION 21
Select the container that holds an audio message and/or text-to-speech pairings on a “per language”basis.

QUESTION 22
What would you select from the Performance menu to view real-time statistics for all active campaigns?

QUESTION 23
What is the maximum value that can be set for the ‘Minimum confidence level’ in speech recognition?

QUESTION 24
To route an incoming call based on the current time, _____ is the best method.

QUESTION 25
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

QUESTION 26
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)

QUESTION 27
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

QUESTION 28
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)

QUESTION 29
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.

QUESTION 30
Select the types of scheduling available in Genesys Cloud. (Choose two.)

QUESTION 31
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

QUESTION 32
Select all the possible measurements for the selection timeout of every menu. (Choose two.)

QUESTION 33
Which ACD routing method routes interaction to the next available agent?

QUESTION 34
Select all the naming requirements for prompts. (Choose two.)

QUESTION 35
If you navigate away from the page without saving the Script, you will not lose any work you have completed.

QUESTION 36
When you delete a flow, it removes only the current version of the flow.