2023 Realistic ARC-801 Dumps Exam Tips Test Pdf Exam Material [Q63-Q79]

NO.63 Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

Generate a new permission set that grants access to the Order object and assign it to the field service users.

Generate a new profile that grants access to the Order object and assign it to the field service users.

Provide the field service team with CPQ licenses to view Order data.

Provide the field service team with a Sales Cloud license to view Order data.

NO.64 Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error “UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record”. There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

Use the import wizard instead of Bulk API.

Sort the order product records by account and order before the Bulk API load.

Change the Bulk API call to use Bulk API 2.0.

Add a retry process for the records rejected by this error.

NO.65 A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

NO.66 Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC’s initial success using MuleSoft’s API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC’s Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer’s current infrastructure so they can begin the first phase of the digital transformation?

A Salesforce ERD Document complete with field definitions

A MuleSoft Application Document complete with integration patterns

A Reference Architecture Diagram complete with system of record notation

A future state roadmap detailing all of the implementation phases

NO.67 Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectations and expand into new markets. These expectations include being able to self-serve 24×7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.
The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.
What is the appropriate next step ‘or the Solution Architect?

Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.

Propose a set of high-level design options with architecture diagrams depicting the potential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.

Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while the Solution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

NO.68 Northern Trail Health has clients that have more than 10,000 employees. The company’s Customer Service team handles requests from its client’s employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.

Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.

Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.

For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.

NO.69 What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?

Develop and present the business case to all project stakeholders before beginning the solution design and development phase.

Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.

Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

Define and document the business value map with project stakeholders to capture the value provided by the implementation.

NO.70 A Solution Architect that been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations during business hours.
Which integration solution should the Solution Architect recommend for the company’s business needs?

Salesforce Data Loader

MuleSoft Anypoint Platform

MuleSoft Composer

Platform Events

NO.71 Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UC want to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers

Opportunities and Opportunity Products from Sales Cloud

Product and Revenue Schedules from Sales Cloud

Invoicing payment status sync between Salesforce Billing and ERP

Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

NO.72 Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC’s data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.
UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.
How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

System of Reference

System of Engagement

System of Intelligence

System of Record

NO.73 Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers’ territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?

Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.

If the sales user has many territories assigned to them, it can impact the performance of the forecast.

Important details should be tracked at the opportunity line level.

Forecast category names can be customized by submitting a Salesforce Support case.

NO.74 Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.
UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?

Lightning Web Components Calendar Module

Appointment-Assistant Self Service Scheduling

Salesforce Scheduler

Standard Salesforce Asset Calendar

NO.75 Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, and the CIO is getting concerned with the sheer amount of data affecting its environment’s data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers

Propose Skinny Tables to the CIO before doing anything else.

Understand the organization’s regulatory requirements around right to retain or delete data.

Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.

Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes.

NO.76 Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?

Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.

Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing.

Pricing and Product data should be pushed from ERP to both CPQ and B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.

Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.

NO.77 A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

Ensure all data objects across the different clouds have a unique external identifier

Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.

Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

Identify key drivers and high-level data scope behind the need for a consolidated reporting.

Draft a solution to show how consolidated reporting can be done using CRM Analytics.

NO.78 Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2 answers

Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

NO.79 Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team’s workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs’ Choose 3 answers

Create an opportunity when a customer clicks a cross-sell or upsell email link.

Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.

Set up lead nurturing with Marketing Cloud and automate emails through journeys.

Stop creating leads in Sales Cloud for abandoned carts.

Put all leads from the abandoned carts in a queue.