NO.27 A maintenance plan is created with the condition “Every 5 weeks”. Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?

NO.28 What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

NO.29 Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

NO.30 The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

NO.31 What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

NO.32 What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.

NO.33 You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

NO.34 When should you use the templates provided in the Data Workbench?

NO.35 Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

NO.36 What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

NO.37 Which objects can be used within ticket creation to automatically determine the registered product?

NO.38 Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

NO.39 Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

NO.40 When should you use the templates provided in the Data Workbench?

NO.41 When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

NO.42 What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.

NO.43 Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

NO.44 Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.

NO.45 You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

NO.46 You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

NO.47 Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.

NO.48 Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.