Explanation
Graphical user interface, application Description automatically generated

Step 1:
Before you can use your prediction model, you have to train it to perform the way you want.
Step 2:
After you train your model, publish it to make it available.
Publish your model when you want to make it available to users in your Power Apps environment.
Step 3: Use the model with Power Apps
Reference:
https://docs.microsoft.com/en-us/ai-builder/prediction-train-model

Explanation
To create a canvas app that uses a responsive design in Power Apps, you should perform the following actions:
B: Configure the height and width properties by using a formula: By using a formula to set the height and width properties, you can ensure that the app will respond to changes in screen size and orientation. For example, you can use the Width() and Height() functions to set the width and height properties based on the size of the screen.
C: Disable the Scale to fit setting: The Scale to fit setting, when enabled, makes the app’s content fit on the screen by scaling it down. To create a responsive app, this setting must be disabled.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/responsive-design
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/functions/function-width

Topic 1, Alpine SKi House
General
Booking at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guest. The company also plans to target corporate meetings and events.
The company recently purchased a chatbot named FAQbot from AppSoure. The chatbot uses the resort’s existing FAQS Communication
* Communication between staff members is primarily conducted through email and SMS text messages.
* Conversations between staff members and guest often lost.
* Conference calls are used for all group meeting
Event Registration
* Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.
* Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting Check-in process
* Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
* For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort’s records.
Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Resort policies and event inquiries
* A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after-meeting event;
* Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ’s are out of date.
General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort.
You must implement the following solutions:
* a centrally managed communication solution
* a customer service solution
* a resort portal
* a chat solution
* a check-in solution
Communication
* Communication between team members must be centrally managed and unified in Microsoft Teams.
* When the company confirms an event they, must provide a list of guest’s names and email addresses.
* You must send guests a welcome email that includes a unique registration number for authentication with the resort’s portal.
* Guests must receive a separate email to verify proof of ownership for their registration.
Event attendance
* Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event
* Prior to the event, guests must be able to identify any personal dietary restrictions.
Check-in processes
* Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel.
* The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
* The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions.
* Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.
* Data must be entered in each screen before users move on to the next screen.
Marketing
* To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House’s marketing system.
* The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.
Hotel policies and event inquiries
The portal must allow the guest to ask questions about hotel policies, event information, weather reports, and current weather condition at the resort.
Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
* Snow reports
* Weather conditions
* Start time
* End time
* Event date
* Outdoor activities
* Indoor activities
* Most popular
The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member’s attention, the solution must determine which staff member is best to assist the customer with the question.
The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If quests ask about topics that are not listed in the FAQ, the chat solution must identify the issue and escalate to a staff member.
Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times each day of their stay.

Explanation

Explanation
* Select Suggest topics on the Topics page to extract content from FAQ/support pages or online files.
* Add the suggested topics to your bot.
* Enable the topics.
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web

Explanation
Box 1: Assign records to a service account and add the team member doing the verification by using an access team.
When to use access teams
* The teams are dynamically formed and dissolved. This typically happens if the clear criteria for defining the teams, such as established territory, product, or volume aren’t provided.
* The team members require different access rights on the records. You can share a record with several access teams, each team providing different access rights on the record. For example, one team is granted the Read access right on the account and another team, the Read, Write and Share access rights on the same account.
* A unique set of users requires access to a single record without having an ownership of the record.
Box 2: Assign records to the QV team when the service request is completed.
Issues: More employees than are required can access individual client information and continue to have access after a service request is completed.
Management has decided to create a new qualification verification (QV) role to help ensure that clients get the most accurate results. This role examines completed work to ensure that nothing is missed.
* When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The substitute employees are unable to see all the qualifications related to their service requests.
Reference:
https://docs.microsoft.com/en-us/power-apps/developer/data-platform/use-access-teams-owner-teams-collaborate

Explanation
1) Be triggered when a condition is met – Subject contains data
2) Run Immediately – Configure the workflow to run now
3) Perform an action when a condition is met – send an email

Explanation
Internal IT reports that the solution import to the test environment failed because of missing dependencies related to the flow for completing service requests.
Flows with PowerApps steps
Flows that were created via Power Automate in the PowerApps menu or flows that have PowerApps steps added have a different issue then other Power Automate flows. As of the writing of this blog these flows are not able to be imported into another environment. This means that if you create flows with Power Apps steps within them you will need to recreate them in your destination environment.
Reference: https://www.spyglassmtg.com/blog/power-platform-solution-export-and-import-issues

Explanation

Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/offline-apps

Explanation

You need to make sure there are three main steps need to do while doing import FAQ and add the topic to your bot application.
Import Suggested Topics from FAQ webpage.
Add a topic.
Enable the topics
Reference:
https://social.technet.microsoft.com/wiki/contents/articles/53820.power-virtual-agents-faq-chatbot.aspx

Explanation
Box 1: Upload the theme elements as new web resources.
Each type of icon is stored as a web resource. Create a web resource first and then set the icons to use them.
Alternatively, you can add the icon by creating a new web resource when you define the table properties.
Box 2: Replace an existing UI item’s hexadecimal number.
Copy and alter the existing theme
The easiest and quickest way to create a new theme is to clone and alter an existing theme. Then save, preview, and publish it.
* Sign in to Power Apps, select Settings icon (upper right), and then select Advanced settings.
* Select Customizations, and then select Themes.
* Under All themes, select the theme you want to clone, such as the CRM Default Theme. Select Clone on the command bar.
* Replace an existing UI item’s hexadecimal number, such as the Title Text Color, with the hexadecimal value that represents the color you want.
For example, the CRM Default Theme was cloned and changed using mostly varying shades of green color.
The following screenshots show the new colors for navigation and highlighting. A custom logo was also added that will appear in the upper left corner of an app.


Reference:
https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/create-themes-organization-branding

Explanation
1: Custom connector (REST API access)
2: Unatteded UI flow