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C_C4H520_02 Exam Certification Details:

Duration: 180 mins
Level: Associate
Cut Score: 61%
Exam: 80 questions

 

Q23. What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

 
 
 
 

Q24. What advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

 
 
 
 

Q25. What object corresponds to the service call in ERP? Choose the correct answer.

 
 
 
 

Q26. What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.

 
 
 
 

Q27. Which of the following is a mandatory field when you create a Smartform template?

 
 
 
 

Q28. As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q29. What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q30. Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.

 
 
 
 

Q31. What can you select creating a dashboard report? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q32. You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q33. What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.

 
 
 
 

Q34. What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are
3 correct answers to this question.

 
 
 
 
 

Q35. What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.

 
 
 
 
 

Q36. What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.

 
 

Q37. As a technician, you want to record the expenses. Which objects can you record the expenses against?
Note: There are 3 correct answers to this question.

 
 
 
 
 

Q38. Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.

 
 
 
 

Q39. As a technician, you want to record expenses. Which objects can you record expenses against? Note: There are
3 correct answers to this question.

 
 
 
 
 

Q40. Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.

 
 
 
 

Q41. What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.

 
 
 
 

Q42. The dispatcher drags and drops a service call onto a technician’s schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

 
 
 
 

Q43. For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note:
There are 2 correct answers to this question.

 
 
 
 

SAP C_C4H520_02 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Mobile SAP Field Service Management application > 12%

Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.
Master Data Management 8% – 12%

Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management.
Crowd Workforce < 8%

Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management.
Business Rules < 8%

Know the advantages of using business rules and how to use them along with some use cases.
Analytics and Reports 8% – 12%

Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes.
Customer Self Services via Core Now < 8%

Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.
SAP Field Services Management and SAP Service Cloud < 8%

Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.

SAP C_C4H520_02 Exam Description:

The “SAP Certified Application Associate SAP Field Service Management 2005” certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.

 

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